Frequently Asked Questions
Everything you need to know about shopping with Viridian.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Viridian ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I know the products are of high quality?
At Viridian, we vet every supplier and conduct rigorous quality control checks on all inventory before it reaches our warehouse to ensure you receive only the best products.